Support
At Strides, we realize the criticality of tissue banking industry and have accordingly structured our support team which works round the clock to make sure that none of our customers are stuck up in middle of its operations which might lead to delay in issue of the tissue to the patient.
At Strides, we have categorized different support queries and based on the criticality of the queries have setup resolution times coupled with automated escalations if required.
A dedicated online support system helps you track the status of your support query. We are constantly working on latest support tools to make sure we resolve your queries at the earliest.
Incase of support we request you to please visit our support center to log in your support concern/query. You can also send your support concern to support@stridessoftware.com or call us at +91 9765 201 999.
We are thrilled to announce the launch of our latest innovation – Ask SIA, a chatbot that provides round-the-clock support for our Safetrans Blood Bank Traceability Software System.
With Ask SIA, you can easily access our support team anytime, anywhere, and get your issues resolved in no time. It's equipped with advanced AI and machine learning algorithms to understand your queries better and provide you with accurate and relevant solutions.
To access Ask SIA, simply visit our website and click on the chat icon at the bottom right corner of the screen. It's available 24x7 to provide you with the quick and efficient support you deserve.
We're constantly improving Ask SIA and will soon be adding more support capabilities to provide you with a comprehensive support system.
To access SIA - you just need to click the link on "Ask SIA" icon in your main menu as highlighted below.
We hope this will help us serve you better. Looking forward to your feedback Thank you for your continued support.